This policy explains how Clasp (previously Just Us: You & I; "we" or "us") handles information when adults use our mobile application and related services.
Information we collect
Account information
You can continue as a guest, purchase Clasp Plus, and restore Apple purchases without providing a name, email address, or date of birth. Guest access uses a randomly generated identifier and authentication records to keep your content private, and asks you to confirm that you are 18 or older.
If you choose to register, we collect an email address, display name, and date of birth. Date of birth is used to enforce the app's 18-and-older requirement. We may also process your time-zone offset and an optional in-app character configuration.
Purchases
Apple processes subscription payments. We process Apple transaction identifiers, an app-generated purchase token, product identifiers, and subscription status to verify purchases and restore access across supported devices. We do not receive your payment card details. Restoring a purchase does not transfer another session's private content.
Relationship and user content
When you use Clasp, you may provide partner-link information, relationship goals, preferences, prompt answers, messages, activity selections, plans, journal entries, check-ins, reflections, generated scripts, feedback, and progress. A city may be provided voluntarily for nearby date ideas.
Technical and usage information
We process device notification tokens, feature interactions, completion history, and security events. For security and abuse prevention, we may retain a one-way hash of an IP address rather than the address itself.
How we use information
- Provide accounts, synchronize partner experiences, and deliver requested features.
- Personalize prompts, activities, educational content, and plans.
- Send transactional email and optional push notifications.
- Maintain progress, improve reliability, prevent fraud, and protect the service.
- Respond to support requests and comply with applicable law.
Partner sharing and private content
Clasp is designed around deliberate sharing. Private journal entries remain private. Prompt answers are revealed under the app's reveal rules, and preference matching is designed to show mutual overlap rather than an individual partner's rejected choices. Other content is shared only when a feature clearly indicates that it will be sent to a connected partner.
Service providers
We use service providers for cloud hosting and databases, transactional email, Apple Push Notification service, and security operations. Features that generate personalized recommendations or plans may send the minimum relevant context to a configured artificial-intelligence provider, such as OpenAI, Anthropic, or Google. These providers process information on our behalf under their applicable service terms.
We do not sell personal information, serve third-party advertising, or track users across other companies' apps and websites.
Security
We use transport encryption, password hashing, field-level encryption for sensitive stored content, access controls, and audit logging. No system can guarantee absolute security, so users should avoid entering information they do not want stored or shared through a selected feature.
Retention and deletion
We retain information while an account is active and as needed to provide the service. Users can export their information or permanently delete their account from Settings. Account deletion removes the user record and user-owned content from the active service. Non-identifying security events and temporary backups may remain for a limited period when required for security, recovery, or legal obligations.
After profile deletion, we retain pseudonymous Apple transaction identifiers, the app-generated purchase token, product identifiers, and subscription status to support purchase restoration and process renewals or refunds. These billing records do not retain your name, email, date of birth, sign-in session, or private content.
Your choices
Settings include controls for partner visibility, data sharing, analytics preferences, discreet Ghost Mode, data export, and account deletion. Notification permissions can also be changed in iOS Settings.
Age requirement
Clasp is intended only for adults age 18 and older. We do not knowingly collect information from children.
International processing and changes
Information may be processed in countries where our service providers operate. We may update this policy as the service changes and will revise the effective date when we do.
Visit the Clasp support page for account, deletion, and contact options.